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12Play Casino Singapore Review

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If you’re a fan of casino games in Singapore, you surely know that one name stands tall over all others – BK8. That doesn’t stop other sites from trying to take its crown though, and – in the 12Play casino – we find a brand which would love to do just that. 

In this comprehensive 12Play review, you’ll learn everything you need to know about this up-and-coming casino. We’ll analyse its special offers, game selection, and plenty more besides, and – ultimately – tell you whether or not this might be a genuine rival for the mighty BK8.

12Play Casino Online Summary 

12Play Singapore is one of the better-known online betting sites in Singapore, which is gradually increasing its customer base within the state.12play online casino That said, it’s still definitely in the shadow of BK8, which – as we’ll see later in this review – remains the superior all-round platform.

Because of its all-encompassing online gambling platform, which includes casino games, slots, a live casino, and sports betting, the site has gained significant exposure among Singapore online gamblers and has a lot of followers throughout Asia. Both English and Chinese versions of the entire website are available, and – better yet – Singaporean punters can deposit and play directly in SGD, rather than needing to convert from USD or EUR. 

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12Play Casino Singapore Sign Up Offer 

The quality of a site’s sign-up bonus is a key factor when you’re considering where to play. 12Play clearly knows this, and has pulled out all of the stops to offer two good welcome packages for new players. 

The first is a traditional welcome bonus, offered as a deposit match deal. Simply sign up to the site and make your first deposit, and 12Play will match this figure at a rate of 100% up to a maximum of 300 SGD. That represents one of the better welcome bonus offers available to casino fans in Singapore right now.

That isn’t the only offer that you can claim when you sign up with the 12Play casino, however. New players are also able to claim a welcome bonus ‘Combo Pack’, which offers three levels of bonus, depending on how much you deposit: 

  • 50 SGD deposit for 88 SGD 
  • 100 SGD deposit for 188 SGD
  • 300 SGD deposit for 588 SGD

New customers are only able to choose one of these bonus options, but it is good to see this level of flexibility being offered to new players. Naturally, the various welcome bonuses at 12Play come with a series of terms and conditions attached, and these are discussed in more detail below.  

Minimum Deposit  

It is standard practice for welcome bonuses to include a minimum deposit. As far as we can tell, however, the main 100% deposit match bonus at 12Play Singapore does not have a minimum deposit requirement, which is good news for new customers who want to try out the site with minimal risk.  

The Combo Pack bonus does indeed feature minimum deposits, however. You will be required to deposit one of the three amounts stated above in order to receive each of your bonuses.  

Turnover 

Turnover or wagering requirements are obviously never popular with online casino players, but they are unfortunately a commonplace feature of online casinos 

The wagering requirement for the main welcome bonus at 12Play is 25x, which means that you must wager the amount of the bonus 25 times before you can withdraw any winnings. It should be noted that this wagering requirement is lower than you will find on many sites, but should still be a major consideration when weighing up this deal.  

The Combo Pack bonus features three different wagering requirements, depending on which of the bonuses you decide to go for: 

  • 88 SGD Bonus = 12x wagering requirement 
  • 188 SGD Bonus = 15x wagering requirement 
  • 588 SGD Bonus = 20x wagering requirement 

As you can see, the wagering requirements are even lower for the Combo Pack bonuses. That certainly helps to make this deal one of the more player-friendly welcome offers currently available at online casinos in Singapore.

Game Restrictions  

When meeting the wagering requirements, there are additional restrictions that affect how much each game or type of game contributes to the requirement. At 12Play, wagering on any of the following games will not count towards the turnover rule: 

  • Poker 
  • Video Sport 
  • Board Games 
  • Number Games 
  • Blackjack 
  • Bets of 24+ numbers in roulette 

What is 12Play Casino? 

Establishing the reputation of an online casino site and assessing its credentials is a crucial part of deciding whether to sign up with that site. Unfortunately though, 12Play Casino appears to be less open than some competitors about its origins. There is no indication on the site itself about which company operates the site, or when it was founded, and that won’t be reassuring for many players who are understandably wary about signing up to new sites.  

 We can say, however, that the site itself appears to offer a comprehensive gambling experience. At the top of the home page, there are links to all of the different sections, including sports betting, live casino, slots, arcade, esports, 4D gaming and lottery. You can also access the VIP section if and when you qualify for it, and there is a handy promotions page detailing all of the deals which are currently available.  

Is 12Play Casino Safe? 

Given the lack of clarity about the ownership and history of 12Play casino, players will want to know what licenses the site holds and whether it has been audited for fairness and safety. These concerns are only natural, when both your money and personal details are on the line.

12Play is indeed licensed by PAGCOR – the Philippine Amusement and Gaming Corporation. While this is hardly the most prestigious license around, it does give some reassurance that the site has been verified for both security and fairness. With that said, few other details are provided regarding the specific security measures that are in place, unfortunately. 

How to Get Started at 12Play Casino Singapore 

To help you get started on 12Play as quickly as possible, we’ve put together this handy step-by-step guide. Following this advice is extremely straightforward, and will see you playing your favourite games in no time at all.      

Step 1 – Visit the Home Page 

12play casino sign up 1

The first step, obviously, is to head to the 12Play homepage. You will find this page contains a lot of useful information about the site, and – when you’re ready to sign up and claim your bonus – simply click on the white ‘Sign Up button’ in the top-right of the page.   

Step 2 – Create an Account 

12play casino sign up 2

After clicking the aforementioned button, you’ll be taken through the brief sign up process. You will be asked to input your name, contact details, email address, and other information. Completing all of this, and creating your 12Play account, should take barely a minute of your time.

Step 3 – Verify Your Identity

12play casino sign up 3

Before you can actually make a deposit into your 12Play account, you must verify your identity. You will be prompted to do this as soon as you click the ‘Account’ button in the top-right, and – to complete this requirement – you should upload clear photos of the required pieces of ID. 

Step 4 – Make a Deposit 

12play casino sign up 4

After your identity has been verified, the 12Play payment section will allow you to choose which payment option you prefer. Click on your choice, and input the relevant details followed by the amount of your first deposit. When you click to confirm, your first 12Play deposit will appear in your account.   

Step 5 – Play Your First Game 

12play casino sign up 5

Before playing your first games, we’d advise getting comfortable with the layout of the site, and the various game sections. When you are ready to play, you can simply click on the game you are interested in, set your stake, and enjoy. Remember that some games will not count towards the 12Play welcome bonus wagering requirement.  

Step 6 – Make a Withdrawal 

12play casino sign up 6

The payment section of 12Play will enable you to make withdrawals as well as deposits, and you will need to use the same banking method as you used for that initial payment. Simply choose your banking option within the section, enter the amount of your deposit and confirm. The time taken for the withdrawal to go through will depend on your banking method.  

12Play Casino Payment Methods 

Obviously, when you are playing your favorite casino games, you want to be able to make fast and efficient deposits and withdrawals, using the methods that are suitable for you.  

Unfortunately, it seems that the 12Play site does not provide a wide range of payment options. The home page indicates that there are only three choices here: EeziePay, PayTrust and Help2Pay. Another international version of the site shows that only Bank Transfer is available for deposits and withdrawals initially, but that other options can be made available following an email to the customer support team.  

Given the lack of available information, we can’t be sure of the exact details of any of these payment methods, including their minimum amounts, transaction fees, and so on. As such, we would advise contacting 12Pay directly for further information before making any payments.

12Play Casino Games Overview 

The number one issue to consider when you’re looking at a new site is the range of gaming options available. The 12Play casino doesn’t exactly excel In this area, but there’s still more than enough to keep you entertained over the short-to-medium term. 

12Play Online Slots Selection  

12play online slots

We were pleased to see that 12Play draws its online slots titles from a range of providers. This way, customers can obviously have a greater selection to choose from. In total, we found games from eight different developers, including PlayTech, TopTrend and Spadegaming. It is possible to find slots ordered by developer, simply list all the games, or check out the Fishing Games, Board Games or Arcade Games sections individually.   

The slots gaming section is well laid-out, and provides a good selection of popular games. Here you can find titles such as Candy,Candy, Tiger Dance, Gold Rush Cowboys, Lucky 7 and Highway Kings. Although the selection of 250 or so games is relatively small by industry standards, there are plenty of modern titles to enjoy, and a good range of options for both casual and serious punters alike.  

Table Games 

There is no dedicated Table Games section on the site, which is disappointing. You will find a version of SicBo and Win Three Cards amongst the slots titles, but otherwise none of the familiar table game classics, such as Roulette, Baccarat or Poker. As we’ll see later, this is one of the key areas in which 12Play is found wanting compared to its main rival, BK8.

Live Dealer Casino Options 

12play live casino

Despite the lack of computer-run options, there are actually plenty of table games in the Live Casino section. Here you will find live casino games of many different types, provided by seven separate developers. These include Evolution Gaming, who are well-known for being at the forefront of live casino titles.  

Most of the biggest-hitters are represented here, including baccarat and roulette. The quality of the games is generally high, and the interaction with live dealers goes some way towards replicating the feeling of a real-life casino. 

Other Casino Games 

As touched upon above, there are actually some interesting alternatives to the traditional options you’d usually find elsewhere. There is a section dedicated to fishing games, for example, and another one to board games, although – in truth – these are essentially slot variants. 

Fans of lottery games and 4D lottery can also choose between a few different variants. The lottery section, highlighted at the top of the home page, is certainly comprehensive, and will meet the needs of lottery fans.  

Site Usability and Key Features 

12Play does score highly when it comes to the site layout and design. The color scheme is distinctive, bright and colorful, and generally makes the platform a fun place in which to play. We liked the detailed icons representing each of the various game developers, and the rolling feed featuring blog articles and other details is a pleasing addition.  

Overall, the site is laid out in a simple way, making it easy to find every section that you are looking for. Unlike some sites, which can seem cluttered, the 12Play Casino site manages to include a lot of information and features without sacrificing simplicity and ease of use. As such, both veteran punters and more inexperienced players should feel at home here quickly enough. 

12Play Casino Singapore App 

Many Singapore online casino fans do their gaming through their mobile devices. Naturally therefore, the quality of a site’s mobile platform is highly important.  

12Play offers an app for Android devices that can be downloaded directly from their site. The app provides full access to the 12Play site, including all of the games and the most important account features, and runs smoothly on Android devices. There does not seem to be an app for iOS systems, however, which is likely to significantly reduce its appeal among Singapore online gamblers.  

If you’d prefer not to download a mobile app for any reason, you can use the mobile version of the 12Play website instead. This is hardly spectacular, but the developers have made smart use of collapsable and scrolling menus to adapt their interface to smaller screen sizes, and the performance levels – once again – are solid. 

12Play Casino Singapore Support 

Having access to fast and effective customer support is important whenever you’re using an online casino site. The 12Play site offers an easy-to-use 24/7 live chat service, which is certainly welcome. There are also three separate email contact addresses that are accessible through the Contact Us section.  

In particular, we were pleased to find that the support is available 24/7. This will be reassuring to many Singaporean casino fans, and is a sign that 12Play takes customer service seriously. The customer service operatives seem to be well trained and helpful, and solve queries quickly and effectively. .  

12Play Casino Pros and Cons 

Like all onlines casinos, 12Play has both its strong and weak points. We’ve touched upon these briefly already, but now it’s time to review exactly what we did and didn’t like about the platform.  

What We Like:

  • Generous welcome bonus 

The 12Play casino creates a great first impression with its welcome offer. Both the overall size and value of the deal are attractive, and the terms and conditions are extremely fair. 

  • Intuitive and well-designed site 

Simply put, the 12Play casino is a fun place to play. The colour scheme is bright and clean, and navigating between all the different sections is straightforward and intuitive, from the very first time you log on. 

  • Excellent customer support availability 

24/7 customer support is something you only expect to find on premium online casinos. The fact that 12Play has put this in place is impressive to say the least, and ensures you’re never far from getting your problems on the platform solved. 

What We Don’t:

  • Lack of company information

12Play does hold a license with a regulatory body, so it certainly appears to be a legitimate brand. We’d certainly prefer a little more information about the background of either this casino or its parent company though, to let punters know exactly who they’re gambling with. 

  • No iOS app

The 12Play Android app is solid, if hardly spectacular. It’s quite bizarre, therefore, to see that 12Play has neglected to follow it up with an iOS app. As such, owners of iPhones and iPads will be restricted to the mobile website for their on-the-go gambling needs. 

12Play Casino v BK8 Casino 

There are a number of sites available to online casino fans in Singapore. One of 12Play’s main rivals is certainly BK8, to which it is often compared. So, how exactly do the two sites match up? 

In terms of reputation, there is no comparison. BK8 is one of the best-known sites in Asia, and has a global presence. BK8 has a Curacao license, offices in Malta, and has been involved in sponsoring football teams across Europe. Wary online casino customers will find the BK8 site more trustworthy and reputable when compared to the 12Play casino.  

When it comes to the welcome bonus, although both sites have very different offers, they match up fairly well. The BK8 bonus offer also comes in two parts. One is a standard 150% deposit match bonus, while the other is a live casino bonus. The BK8 welcome bonus has a small edge over 12Play’s though, with its 15x wagering requirement making it slightly more attractive.  

Like 12Play, the BK8 site offers a variety of gaming choices. You can gamble on sports markets, lottery, casino and live casino games. While 12Play does feature games from eight slots developers and seven live casino producers, however, BK8 has it beat here too. You can find games from 12 slot companies and 10 live casino operators on the BK8 site, along with a variety of table games that are not available with 12Play.  

Finally, both sites are well-matched in their customer support platforms. 12Play provides 24/7 live chat support, as does BK8. But BK8 came out ahead on banking options. It offers faster withdrawal times, and is more transparent when it comes to the banking methods available. It is also possible to make cryptocurrency deposits and withdrawals with BK8, which 12Play does not offer.  

12Play Review – Our Verdict 

There are certainly some good aspects to the 12Play casino. The welcome bonus is strong, the site is well designed, and it seems to take its customer support duties seriously.  

One issue with the 12Play site, however, is its lack of transparency. It is not clear which company owns the casino, and even finding out all the details about its payment methods is tricky. On top of that, there are also more minor annoyances, such as the lack of an iOS mobile app when an Android version is indeed available. 

Ultimately, therefore, we can’t fully recommend 12Play to casino fans in Singapore. If you fall into this category, then you’ll find BK8 to be a far superior option, with greater transparency, more games and payment options, and – quite simply – a higher quality overall experience. 

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FAQ

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